Shipping Policy
Our Promise
- All orders are processed upon receipt.
- We kindly ask that you allow up to 3 - 7 business days for processing and filling your order as our meat is cut fresh, flash frozen then shipped.
- Processing and shipping time estimates do not account for weekends, holidays or non-business days.
- Shipping costs are dependent upon weight, shipping address, and shipping method.
- Shipping method will be selected at checkout.
- Packages will be shipped in the order they are received.
- Your package will arrive usually within 7 business days or less from the day you place your order.
- If you need your package earlier, see our Faster Shipping Options.
Standard Shipping
Standard Shipping rates will vary based on package weight and shipping address. Rates will be shown during the checkout process prior to payment. Please allow up to 3 business days for processing and 2 - 3 business days for delivery based on the transit time of the selected service.
Delivery times are based on orders placed between Monday – Friday. All orders received after 2:00 PM EST will be processed the next business day.
Shipping Accuracy
Please check your shipping address carefully!
Tillman’s Meats reserves the right to make corrections and to limit refunds and replacements if an address error is made.
Our guarantee extends only to correctly addressed orders. Tillman’s Meats shipments are perishable, and we cannot guarantee the condition of the package if the delivery service has to re-route the cooler. We guarantee delivery only to the provided address confirmed on the order acknowledgement.
Shipping To PO Boxes
Sorry, we cannot deliver to P.O. Boxes or A.P.O. or F.P.O. addresses. We'll gladly deliver to rural routes with complete addresses and telephone numbers.
Expedited 2 Day Shipping
USPS 2 day orders must be placed by 9:00 AM EST to start processing the same day. All orders received after 9:00 AM EST will begin processing the next business day. Processing usually takes about 2 days and will arrive 2 -3 business days from when the order is ready to ship. Delivery times are based on orders placed between Monday – Friday.
International Shipping
Due to import/export restrictions, we are unable to ship our products internationally. We’ll proudly ship to all 50 states in the USA.
Order Tracking
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the USPS site. To track the order, click on the tracking number located near the bottom of the e-mail.
Business Days & Holidays
All orders are processed and shipped Monday - Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.Packages do not ship from our distribution centers on weekends or the following US holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- President's Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veteran's Day
- Thanksgiving
- Christmas
Important:
Items are normally shipped out in 3 - 7 days after your order is placed. However, it may take up to 10 days to be shipped out - due to COVID-19 challenges.
Please call us prior to placing your order for a shipping time estimate - (904) 268-1535
The preparing, boxing and shipping time frame is affected by product availability, holiday season and the complexity of your order.
All perishable items are flash frozen and placed inside an insulated bag. Dry ice (which is a touch hazard) is used in every shipment and should be treated with extreme caution - as it can cause freeze burns if touched or handled without safety gloves or tongs.
Follow safety instructions provided on the cooler box top and/or on the dry-ice packaging itself.
Shipping boxes are delivered via UPS or USPS and are normally delivered within 1 day - 3 days.
Shipping boxes are made of recycled cardboard and hold inside it an insulated styrofoam cooler with 2 inch thick walls. Inside the styrofoam cooler will be an insulated bag that holds the perishable items. Keep items frozen until ready for use. The recommended thawing should be quick - example Microwave thawing.
NOTE - Once you're inside the styrofoam cooler extreme caution should be taken as it contains dry ice (see above). Properly dispose of the dry ice in a well ventilated area that is away from humans and pets - use gloves and tongs to prevent contact.