We’re a family-owned butcher shop with three convenient locations in Jacksonville, Fleming Island, and Ponte Vedra Beach. At each store, you’ll find hand-cut meats, premium dry-aged beef, house-made sausages, smoked specialties, and gourmet pantry items. Unlike supermarkets, our meats are cut fresh daily and sourced with quality and freshness in mind.
Tillman's Meats - FAQs & Help Center
General Information
Do you sell more than just meat?
Yes! Along with beef, pork, chicken, and exotics, we carry Amish jams, pickles, farm butter, baked goods, and other gourmet grocery favorites.
Do you offer in-store shopping as well as online ordering?
Absolutely. You can shop in-store at any of our three locations - Jacksonville, Fleming Island, or Ponte Vedra Beach - and enjoy the same great selection of hand-cut meats, smoked specialties, and gourmet items. For convenience, you can also order online for pickup or local delivery.
Do you offer gift options?
Yes! We carry gift cards and specialty meat bundles that make great gifts for family, friends, or holidays.
Our Sources
Where does Tillman’s Meats source its beef?
All of our meat is proudly sourced from sustainable, domestic farms right here in the USA, with the majority coming from the mid-west regions like Iowa, Nebraska and Colorado. We carry the most tender and most succulent Certified Black Angus Beef as well as Wagyu Beef. Our chickens are 100% Steroid Free & Antibiotic Free.
Do you carry locally sourced meats?
Yes, many of our meats come from regional farms, ensuring freshness and supporting local producers.
Do you offer any free range / grass fed options?
Yes we do. We carry a variety of free range and grass fed items like Venison, Elk, Bison and Goose. Our ducks are happily raised in free to roam barns!
Is your chicken free from hormones and antibiotics?
Our poultry is raised without added hormones and with strict quality oversight.
Do you carry Kosher or Halal certified meats?
Yes we do, our lamb and goat is Certified Halal.
Send any special request orders through our contact form or call our Toll -Free online support team at Toll Free 877-646-6979 Monday to Saturday 9am to 6pm (EST).
Placing An Order
Can I order over the phone?
We always recommend that you place your order using our easy-to-follow steps on our website. By doing this you can choose exactly what you want. However, we’ll be happy to take your order over the phone. If you prefer it this way, give us a call at Toll-Free 877-646-6979 and one of our customer support team members will be happy to serve you.
Our customer service support team is available Monday thru Saturday 9am to 6pm (EST). Except holidays.
How do I place an order online?
Simply browse our collections, add items to your cart, and check out securely online. You can choose pickup or delivery at checkout.
Do you offer custom meat cuts or bulk orders?
Absolutely. You can request custom cuts in-store or by calling ahead. Bulk meat orders and freezer packages are also available.
Can I pre-order for holidays or special events?
Yes! We encourage pre-orders for holidays like Thanksgiving and Christmas to guarantee availability.
Payments & Gift Cards
What payment methods do you accept?
We accept a variety of payment methods to make shopping easy and convenient. Online orders can be paid with all major credit cards, debit cards, and Tillman’s Meats gift cards. In-store, we also accept cash and personal checks in addition to credit cards, debit cards, and gift cards.
Can I buy gift cards online?
Yes, digital gift cards can be purchased through our website and used both in-store and online.
Do gift cards expire?
No, Tillman’s Meats gift cards never expire.
Can I use multiple payment methods on one order?
Yes, you can split payments between a gift card and another payment method.
Shipping & Delivery Information
Do you deliver locally from all three stores - Jacksonville, Fleming Island, and Ponte Vedra Beach?
Yes! We offer local delivery from all three of our stores - Jacksonville, Fleming Island, and Ponte Vedra Beach - to surrounding areas. Delivery options, including available days and fees, are shown at checkout so you can choose the option that’s most convenient for you.
How much does delivery cost?
Delivery fees depend on your location and order size. Rates are shown at checkout.
How is meat packaged for delivery?
All meats are vacuum-sealed and packed to stay fresh during transit.
Storing & Preparing Meat
How should I store fresh meat from Tillman’s?
For best quality, store fresh meat in the refrigerator and use it within 2–3 days. If you’re not planning to cook it right away, freeze the meat immediately. When properly sealed, beef can be frozen for up to 12 months, pork for up to 6 months, and chicken for up to 9 months without losing flavor or texture.
How long can I freeze beef, pork, or chicken?
Beef can be frozen up to 12 months, pork up to 6 months, and chicken up to 9 months for best quality.
How do I safely thaw frozen meat?
The safest way to thaw meat is in the refrigerator — allow about 24 hours for every 5 pounds. For quicker thawing, place the meat in sealed packaging and submerge it in cold water, changing the water every 30 minutes. Smaller cuts may thaw within a few hours, while larger roasts can take a full day or more. Avoid thawing meat at room temperature, as this can cause harmful bacteria to grow.
Problems with Orders
What should I do if my order is missing an item?
Contact us right away at 904-268-1535 or through our contact form. We’ll resolve it quickly.
What if I receive the wrong cut of meat?
Mistakes are rare, but if it happens, we’ll replace the item or issue a refund.
What if my order arrives damaged or spoiled?
Please reach out immediately with your order number and photos. We guarantee quality and will make it right.
Can I return or exchange meat?
For health and safety reasons, we generally cannot accept returns. However, if there’s a problem with your order, we’ll ensure you are fully satisfied.