Returns & Refunds
We want you to love every purchase from Tillman’s Meats. Below you’ll find our simple, friendly policy for returns, exchanges, and refunds for both frozen meats and non-perishable pantry items like seasonings, rubs, jams, jellies, and marinades.
Return Windows
- Meat products: Start your claim within 1 day of delivery.
- Non-perishables (jams, jellies, seasonings, rubs, marinades): Return within 3 days of purchase.
Eligibility Checklist
To qualify for a return, items must be:
- Unused and unopened
- Frozen (from receiving to reshipping)
- In original packaging - Please note: Gift cards are non-returnable (see Satisfaction Claims below for meat).
Meat Satisfaction Claims (Frozen)
If something’s not right with your meat purchase, call our team at 904-268-1535. We’ll review your claim and process it at the Company’s discretion to make things right as quickly as possible.
Items That Can’t Be Returned
- Gift cards
- Meat products (if thawed)
- Items not in original condition, damaged, or used (unless the issue was our error)
- Requests made after the return window (1 day for meat, 3 days for non-perishables)
- Sale items (only regular-priced items may be refunded)
How Refunds Work
Once we receive and inspect your return, we’ll email you to confirm approval or rejection.
- Approved refunds are issued to your original payment method within 2-5 business days.
- If you don’t see the refund after 7–10 business days, please:
-
- Recheck your bank account
- Contact your credit card company (posting delays can occur)
- Contact your bank (processing times vary)
- If still unresolved, email support@tillmansmeats.com
Exchanges (Defective or Damaged Items)
We’re happy to replace items that arrive defective or damaged. To request an exchange:
- Email support@tillmansmeats.com for approval
- Ship the approved item to:
Tillman’s Meats
10177 Old St. Augustine Road
Jacksonville, FL 32257
If your item isn’t damaged/defective, return shipping is your responsibility and non-refundable. If a refund is approved, return shipping costs will be deducted from the refund. For returns over $75, we recommend a trackable service or shipping insurance; we cannot guarantee receipt of returned items as shipping companies sometimes lose packages.
Gifts
- If the order was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value once we receive the return (a gift certificate will be mailed to you).
- If the order wasn’t marked as a gift or was shipped to the gift giver, refunds go to the original purchaser.
Shipping & Timelines
- Customer pays return shipping (non-refundable); if a refund is approved, we deduct the return shipping cost from the refund.
- Delivery times for replacements/exchanges may vary by location.
Need help?
- Phone: 904-268-1535
- Email: support@tillmansmeats.com
We’re here to help with online orders, in-store purchases, and questions about returns, exchanges, or refunds for frozen meats, seasonings and rubs, jams and jellies, and more.