Returns & Refunds

We want you to love every purchase from Tillman’s Meats. Below you’ll find our simple, friendly policy for returns, exchanges, and refunds for both frozen meats and non-perishable pantry items like seasonings, rubs, jams, jellies, and marinades.

Return Windows

  • Meat products: Start your claim within 1 day of delivery.
  • Non-perishables (jams, jellies, seasonings, rubs, marinades): Return within 3 days of purchase. 

Eligibility Checklist

To qualify for a return, items must be:

  • Unused and unopened
  • Frozen (from receiving to reshipping)
  • In original packaging
 - Please note: Gift cards are non-returnable (see Satisfaction Claims below for meat). 

Meat Satisfaction Claims (Frozen)

If something’s not right with your meat purchase, call our team at 904-268-1535. We’ll review your claim and process it at the Company’s discretion to make things right as quickly as possible.

Items That Can’t Be Returned

  • Gift cards
  • Meat products (if thawed)
  • Items not in original condition, damaged, or used (unless the issue was our error)
  • Requests made after the return window (1 day for meat, 3 days for non-perishables)
  • Sale items (only regular-priced items may be refunded) 

How Refunds Work

Once we receive and inspect your return, we’ll email you to confirm approval or rejection.

  • Approved refunds are issued to your original payment method within 2-5 business days.
  • If you don’t see the refund after 7–10 business days, please:
    1. Recheck your bank account
    2. Contact your credit card company (posting delays can occur)
    3. Contact your bank (processing times vary)
    4. If still unresolved, email support@tillmansmeats.com


Exchanges (Defective or Damaged Items)

We’re happy to replace items that arrive defective or damaged. To request an exchange:

  1. Email support@tillmansmeats.com for approval
  2. Ship the approved item to:


Tillman’s Meats
10177 Old St. Augustine Road
Jacksonville, FL 32257

If your item isn’t damaged/defective, return shipping is your responsibility and non-refundable. If a refund is approved, return shipping costs will be deducted from the refund. For returns over $75, we recommend a trackable service or shipping insurance; we cannot guarantee receipt of returned items as shipping companies sometimes lose packages.

Gifts

  • If the order was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value once we receive the return (a gift certificate will be mailed to you).
  • If the order wasn’t marked as a gift or was shipped to the gift giver, refunds go to the original purchaser. 

Shipping & Timelines

  • Customer pays return shipping (non-refundable); if a refund is approved, we deduct the return shipping cost from the refund.
  • Delivery times for replacements/exchanges may vary by location. 

Need help?

  • Phone: 904-268-1535
  • Email: support@tillmansmeats.com


We’re here to help with online orders, in-store purchases, and questions about returns, exchanges, or refunds for frozen meats, seasonings and rubs, jams and jellies, and more.